Return and Refund

SimpleGlow supports standardized return and refund services to ensure your shopping experience. Please read the following rules carefully.

1. Return Eligibility & Time Limit

Customers can apply for return or refund within 30 calendar days after receiving the goods. The products must be unused, unwashed, no artificial damage, and kept in original intact packaging with all tags and accessories complete.

2. Non-returnable Situations

Products with artificial damage, worn traces, missing accessories or damaged packaging; Products purchased during special flash sales (marked non-refundable); Custom personalized products are not eligible for return or exchange.

3. Return Process

Step 1: Contact our customer service via official email to submit a return application and explain the return reason. Step 2: Wait for our official return approval and obtain the return address. Step 3: Pack the products completely and send them back, and provide the return logistics number. Step 4: We will inspect the goods after receiving the returned package.

4. Refund Rules

After confirming that the returned products meet the return standards, we will process the refund within 3–7 working days. The refund will be returned to your original payment account. The handling time of the fund arrival depends on the processing rules of your payment platform.

5. Return Shipping Fee

Return shipping fees caused by personal dislike, inappropriate style and other personal reasons shall be borne by the customer. If the return is caused by product quality problems, wrong delivery or our mistakes, we will bear the return shipping fee and provide full refund.

6. Exchange Service

We support product exchange within the valid return period. The exchange process and commodity conditions are consistent with the return rules.